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BY PROCESSING YOUR PAYMENT AND COMPLETING AN ORDER WITH US, YOU ACCEPT THE FOLLOWING TERMS AND CONDITIONS REGARDING THE SHIPPING AND DELIVERY OF YOUR ORDER.
  • ALL ORDERS ARE PACKED AND SHIPPED WITHIN 24 HOURS OF PLACEMENT, EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS.
  • ORDERS PLACED AFTER 9AM AEST ON MONDAYTUESDAYWEDNESDAYTHURSDAY AND FRIDAY WILL BE SHIPPED THE FOLLOWING BUSINESS DAY

    AUSTRALIAN ORDERS

    We charge a flat rate of $11.95 for orders within Australia and offer free shipping for orders over $100.

    All our orders are shipped using express Australia post satchels 

    The estimated delivery time is 1-3 business days,dependent on Australia post's delivery schedule. In many cases, customers in metro areas will receive their package the day after it is shipped. Regional areas can take up to 3 working days..

     

    Australia post's delivery service will change to signature on delivery with authority to leave. This means that Australia post will have you sign for your order when you are home and when you are not home to sign for the delivery, your order will be left in a safe place. Australia post will also take a photo of where your order was left.

    If you do not want Australia post to leave your order in a safe place when you are not home to sign for delivery, please ensure you provide clear instructions in the notes field when placing your online order with Friends of Ivy. 

    INTERNATIONAL ORDERS

    NEW ZEALAND

      • SHIPPING COSTS:            ORDERS UNDER $150( AUD) - Flat rate of $15.95 for standard shipping

                                                           ORDERS OVER $150 (AUD) - Free standard Shipping

      • SHIPPING TIME:               7-10 Business Days 
       
      USA AND CANADA
      • SHIPPING COSTS:             ORDERS UNDER $200 (AUD) - Flat Rate of $25.00 for standard shipping

                                                            ORDERS OVER $200 (AUD) - Free Standard shipping

        • SHIPPING TIME:                 10 - 24 Business Days

           

           

          All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are not included in the cost of the order or shipping fee.

          We suggest contacting you local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase. Friends of Ivy is not responsible for any additional taxes and custom chargers that are requested during the shipment of your order. We do not offer refunds for these costs.

          If an order is refused by a customer due to custom fees, the parcel will be held for 2 weeks and then be abandoned if these fees are not paid in this time. Friends of Ivy is not responsible for the handling of an abandoned order, 

          ORDER TRACKING

          Once your order is packed and leaves our store, you will receive an email with a tracking number so you can track the progress of your order. 

          ADDITIONAL INFORMATION

          Above delivery times can change depending on the time of the year, holiday periods, weekends and severe weather. We are not responsible for lost or stolen packages or packages delayed in transit.

          Friends of Ivy does not provide refunds to customers for failure to pay duties and taxes associated with their orders 

          All our prices are in Australian dollars (AUD) and do not include local taxes and import/custom duties for international orders. 

          It is the customers responsibility to provide the correct shipping/delivery address for an order, If wrong delivery address is provided, Friends of Ivy cannot offer reimbursement for this package.

           

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