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Returns Policy

RETURNS POLICY

To ensure you have an AMAZING shopping experience we offer a 14 day returns policy for Australian customers, and  30 days for International customers.

If you wish to return a full price item, simply fill out the Invoice which doubles up as a Return Request Form that gets delivered with your package. Any sale items are final sales and can not be returned or exchanged. 

* This includes any items purchased using a promotional code during a promotional sale period including full priced items.

The item must be returned in the mint condition it was sent out as: unworn, unwashed and with all tags attached, or it will be rejected. Friends of Ivy reserves the right to deny a refund if items are returned late, used, soiled, worn or damaged in any way. They will then be returned to the customer.

In the event that any sale items are returned - OR - returned after 14 days, they will be shipped back to the customer by the customers expense or discarded within 30 days.

The cost of return shipping is at the customer’s expense and is non-refundable. 

We recommend returning items through traceable mail, as any returned items that are not received by Friends of Ivy will not be issued a refund. Friends of Ivy will not issue a refund on items that are not received or are lost in transit.

Items purchased during promotional sale periods will NOT be eligible for a return/exchange/credit note or refund. 

All exchanges must be of equal or higher value to the initial garment cost. If you wish to exchange for an item of lesser value, you will be issued a credit note for our online store of the difference between the two garments, excluding shipping costs. Shipping on exchanges is free for your first exchange! 

We are unable to credit original shipping costs unless the item is faulty or there was a dispatch error by Friends of Ivy. Returns are processed within 5 business days of receiving your return.

All returns are to be sent to:

16 Dublin Avenue Spring Mountain QLD 4300

If you have questions, or are unsure about anything to do with our Return Policy please email us hello@friendsofivy.com.au

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