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Payments & Sales

PAYMENT SALES Customer Care

 PAYMENT METHODS

FRIENDS OF IVY offers several payment methods: Credit/Debit Card, PayPal and Afterpay*. All payments options are securely processed via the respective third-parties: Shopify payments for credit and debit cards, PayPal for PayPal payments, and Afterpay for Afterpay payments. You do not require a PayPal account to use the Credit/Debit Card option.

For Credit/Debit card payments, we accept Visa and MasterCard only.

AfterPay is available for orders being placed within Australia, New Zealand and the US.

https://www.afterpay.com/en-AU/how-it-works

PAYMENT ISSUES

PayPal / Afterpay - If you are experiencing issues while checkout out using PayPal or Afterpay*, please contact PayPal or Afterpay directly about the issue, as they can assist you faster with more accurate information on how to resolve the issue. FRIENDS OF IVY is unable to correct issues relating to these payment methods as they are out of our control. These companies keep your information safe - even from FRIENDS OF IVY - and therefore will not deal with us directly on matters, only with you as their customer.

Credt/Debit Card - If you are having difficulty checking out, or paying with your credit card - please verify your payment details, that your card is active and that it has the correct funds available. If this is definitely the case and you are still experiencing issues, please email our Customer Care team at hello@friendsofivy.com.au for further assistance.

DUPLICATE ORDER

Have you placed a duplicate order? Please email Customer Care at hello@friendsofivy.com.au immediately so that we can investigate the issue and have the duplicate order payment reversed before it is processed. Any duplicate orders that have been shipped before fFRIENDS OF IVY has been notified will be refunded once the order has been returned back to our Returns Address.

PAYMENT SECURITY

All payments to FRIENDS OF IVY are securely processed using industry-grade TSL security. Your credit card number and PayPal login details, and Afterpay* login details, are secured with and solely by them. FRIENDS OF IVY is never, at any time, able to see your credit card information including the name, number, expiry and CVV. FRIENDS OF IVY is never able to see your PayPal or Afterpay* account information, only the username or email address with which your account is associated.

* Afterpay is available to Australian and US customers only.

CURRENCY

All prices on friendsofivy.com are displayed in Australian Dollars (AUD).

 

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